All EU member states, plus the United Kingdom, Norway, Iceland and Switzerland.
United States and Canada, through correspondent counsel by state and province.
Australia and New Zealand, under Australian consumer law.
On request we assess whether recovery is viable. We say so plainly when it is not.
Is the counterparty outside the Netherlands? That is not where we stop.
International recoveryLook up your file using the reference from the letter and respond today.
Go to the fileAlmost every collection agency is retained by a business and then writes to a consumer. This firm is built the other way round.
The instructing party is the retailer, the supplier or the lender.
The letter lands on a private individual’s doormat, not on the company’s.
Collection costs and interest are added on top of the principal, payable by the individual.
The purpose of the file is to extract money from a private individual.
We recover our costs from the business in default, under article 6:96 of the Dutch Civil Code.
Our demand goes to the director of the retailer, by name, at the registered business address.
Our fee is set off only against what we actually recover.
That is the only outcome this firm is judged on.
A consumer is reclaiming a sum from you. You can pay, raise a substantiated objection, or propose a settlement. All three are possible today. We respond within 24 hours on business days and hold the file while your response is being considered.
Payment to the account named in the letter discharges the debt.
Send your substantiation quoting the reference. We put it to our client.
Contact us. While a settlement is running we suspend the process.
On withdrawal sometimes yes; on a wrong or defective item never. The difference lies between articles 6:230s and 7:21 of the Dutch Civil Code.
Fourteen days, and that is a strict deadline. What a retailer may and may not wait for before paying.
Why an iDEAL payment cannot be reversed, and which route does work for each payment method.